The birthday party went really well...kind of.
Let's start with the GOOD:
We had everything ready to go including cute little favor bags for each girl. Each bag had a small bag of Swedish Fish, a pair of sunglasses, three mini erasers in the shapes of ice cream, an ice cream shooter, and a individualized hand-drawn picture for each guest (Ella's idea...so cute!).
Ella chose to forgo a cake and instead chose a Sundae Bar. This was super-fun! I bought this enamel tray and cupcake cups from Pick Your Plum and they were perfect for transporting and displaying the sundae toppings.
Along the edges, clockwise from top: decorating perils in aqua and purple, white chocolate covered pretzels, mini reese's peanut butter cups, mini M&Ms, chopped oreo cookies, mini gummie bears, mini kit kats, sprinkles. In the middle: hot fudge sauce, mixed berry sauce, merichino cherries. Not pictured: waffle cups, spray whipped cream, chocolate and vanilla ice cream.
And now to the BAD:
I think it would be most helpful to just post the letter I wrote to the Director of the Clearfield Aquatic Center.
Our family had a truly dreadful experience here today. We booked a birthday party for my daughter a month ago. We showed up today and they had double booked the room. They offered us an undecorated, ugly, CPR training room instead. We took it and made the best of it. When the included tableware was requested your site had no bowls, spoons, or napkins.
The staff said they reordered our pizzas from the Domino's. It took more than an hour for the pizzas to arrive - and they arrived cold. Krista (who was awesome and very helpful) said we could have the CPR room for two hours because of the booking mistake, but after an hour and a half another family showed up - their party had also been double booked and they were also relegated to the CPR room.
I went to the front desk to cancel the party your staff had mis-scheduled one month later. 0/4 of the staff at the desk knew how to cancel a party. I then tried to schedule a different birthday party for my other daughter. 0/4 of the staff at the desk knew how to schedule a party.
As we were leaving a manager showed up. She did apologize and offered us free passes, but I'm not sure we will even use them. I am flabbergasted at the lack of training of your staff. I was very nice throughout. I never got upset or demanded any money back, but we will never plan a party here again. There are so many options for birthday party locations in Utah where you are catered to, treated well, and whose staff is trained to actually do the basics of their job.
I wanted to let you know how completely disappointed I am in our experience at Clearfield Aquatic Center. I plan on canceling the additional party we booked today and telling everyone we know not to book a party at your business. The lack of service we received and the lack of promised amenities we were given is absolutely appalling.
Let me just say, I was so proud of my Ella. She was 100% a gracious host and trooper. When we had to change rooms she was upbeat and made the best of it. She decorated the wipe-board and had tons of fun.
I told her in the car that how she handled that situation made me truly proud and was a skill that would serve her well for her entire life. I have a pretty awesome 10-year-old.


























































